Refund policy

Return and Refund Policy

Last updated: October 9, 2026

We want you to feel confident shopping with Halloween Candle. This policy explains how to request a return and what happens next.

Return Window

You may request a return within [RETURN WINDOW] days of receiving your order.

For change-of-mind returns, items must be [STATE YOUR CONDITION REQUIREMENTS] and include all supplied accessories. These requirements do not restrict your rights concerning faulty, damaged, or incorrectly supplied items.

How to Request a Return

Email [SUPPORT EMAIL] with your order number and the items you wish to return.

We will provide return instructions and the correct return address. Please contact us before sending an item back, and do not use the address on the original package unless we confirm it is the return address.

Return Shipping

For change-of-mind returns, return shipping costs are [PAID BY THE CUSTOMER / COVERED BY US].

If we supplied an incorrect, damaged, or defective item, we will arrange an appropriate remedy and cover necessary return shipping where required.

Damaged, Defective, or Incorrect Items

Please contact us promptly if there is a problem with your order. Include your order number, a description of the issue, and photos where possible.

Depending on the issue and applicable consumer rights, the resolution may include a replacement, repair, or refund. Reporting a problem promptly helps us resolve it; it does not shorten any statutory rights.

Refunds

We will notify you after reviewing your return. Approved refunds are issued to the original payment method within [REFUND PROCESSING TIME] business days. Your bank or payment provider may take additional time to post the refund.

Original delivery charges are handled according to [YOUR SHIPPING-FEE REFUND TERMS], subject to applicable law.

Cancellations and Exchanges

Contact us as soon as possible if you want to cancel or change an order. We will try to help, but an order that has already been dispatched may need to follow the return process.

For exchanges, contact us to discuss availability and the next steps.

Your Consumer Rights

This policy does not limit rights or remedies available under applicable consumer protection laws. Where mandatory local rules provide additional cancellation, return, or warranty rights, those rules apply.

Contact

Return and refund requests: [SUPPORT EMAIL].