Shipping policy

Shipping Policy

Last updated: October 9, 2026

Thank you for shopping with Halloween Candle. Below you’ll find information about processing, delivery, and tracking.

Order Processing

Orders are normally processed within [PROCESSING TIME] business days, excluding weekends and public holidays. Processing time is separate from delivery time.

If we cannot fulfill your order as expected, we will contact you using the details provided at checkout.

Shipping Destinations and Rates

We ship to [SUPPORTED COUNTRIES OR REGIONS]. Available shipping options and charges are displayed at checkout before you pay. Any free-shipping offer will state its eligibility conditions.

Estimated Delivery

Delivery normally takes [DELIVERY TIME] business days after dispatch, depending on the destination and shipping method.

Delivery estimates are not guaranteed arrival dates. Customs inspections, public holidays, and carrier disruptions may affect delivery. If you need your order for Halloween or another specific date, please contact us before ordering.

Order Tracking

For tracked shipments, we will email you the tracking details after dispatch. Tracking updates may take some time to appear on the carrier’s website.

Orders may be shipped directly from our fulfillment partners in [SHIPPING ORIGIN]. If an order is sent in separate packages, we will provide the available tracking details for each shipment.

Shipping Addresses

Please check your delivery address before submitting your order. If you notice an error, contact [SUPPORT EMAIL] immediately. We will try to update the address, but changes may not be possible once the order has been dispatched.

Customs and Import Charges

For international orders, applicable duties and import taxes will be handled according to [STATE WHETHER CHARGES ARE INCLUDED, COLLECTED AT CHECKOUT, OR PAYABLE ON DELIVERY]. Any charges payable on delivery are separate from our shipping fees.

Delayed, Missing, or Damaged Packages

If your order has not arrived within the estimated delivery window, or your tracking shows delivery but you cannot locate the package, contact us. We will investigate with our fulfillment partner or carrier and arrange an appropriate resolution.

For damaged items, please include your order number and, where possible, photos of the item and packaging.

Contact

For shipping questions, email [SUPPORT EMAIL].